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Delivery


Your order is very important to Jolaby and every effort will be made to ensure your goods arrive with you in a timely manner. Please see below for a list of delivery charges:

  • UK Standard Delivery (Free UK Returns Via Local Drop Off) is a Flat Rate Cost of £4.95 per order. Delivery usually takes between 1-3 working days except during busy periods when delivery may be longer.
  • European Standard Delivery is a Flat Rate Cost of £9.95 per order. Delivery usually takes between 2-4 working days except during busy periods when delivery may be longer. 
  • International Standard Delivery is a Flat Rate Cost of £14.95 per order. Delivery usually takes between 7-10 working days except during busy periods when delivery may be longer.
  • Pre Order styles offer you an opportunity to order styles before they come into stock, please allow up to an additional 14 days delivery over and above your delivery time scales for your region as detailed above. Where possible delivery times will be reduced. 

Please consider your delivery address provided as a signature will be required upon delivery. In the event you are not present to sign or your delivery the courier will leave a calling card. Please liaise directly with the courier to assist a smooth re-delivery.

In the event a re-delivery is unsuccessful the goods will be returned to Jolaby and a repeat delivery charge will be required in order to re-despatch your order. 


International Customs and Imports

We ship all orders outside of the UK & Europe DDU (Delivery Duty Unpaid) and we do not collect VAT (Value added Tax.)

Customers outside of the UK will be liable for any customs/import duty, quotas, permits, products restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order. In the event these costs as detailed above are not paid and this results in the goods being returned to Jolaby LTD these costs will be deducted from any refunds to be processed. 

Further information on delivery can be found within our Terms and Conditions, click here. 

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