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Terms & Conditions

Welcome to the jolaby.co.uk website terms and conditions. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy. Jolaby may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.


PAYMENT SECURITY

At Jolaby we use the latest Payment & Security software allowing our customers to experience a happy shopping experience. We accept all major cards, Paypal and Amazon Payments.

Card Payments by Paypal Pro

Jolaby's merchant account with Paypal Pro is a very popular payment method amongst our customers allowing customers to pay by various debit or credit cards. This option allows you the customer to complete transactions very quickly and securely online. If you prefer to order over the telephone please contact us via our Sales & Advice line 01484 928000 Monday - Friday 9.30am-5.00pm.

Paypal Secure Payments

Paypal is the safest and easiest way to pay and get paid online. The service allows everyone to pay in anyway they prefer, including through credit cards, bank accounts, buying credit or account balances, without sharing financial information.

Amazon Payments

Amazon Payments is a service that provides you with the ability to send payments for goods and services by using the payment methods already associated with your Amazon.com account. To make a payment you can use a credit card, debit card, bank account or Amazon Payment Account balance. 
 

PRICE & PAYMENT METHODS

We accept all major credit card & debit cards, including American Express. We do not accept cash or cheques and we do not offer any credit accounts. All Credit / Debit Card Transactions are processed with secure a online payment provider and SSL Certification. All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt. The total cost of the order is the price of the products ordered plus the delivery charge.
 
Further information for overseas customers The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

 
Credits notes are time bound and must be used within 12 months of issue. Any returned orders that were purchased using a credit note will be credited back in the event the good(s) are unsuitable. If the order value exceeded the credit note value you will be refunded the difference.
 

Only one discount code can be used per order. Any discount code offered is only valid at time of issue and can not be back dated to any previous orders. In the event you return goods for an exchange after using a discount code, the discount code and not be used again against the exchanged goods.

 
Prices of our products are subject to change without notice.


PRODUCT DISPLAY

Jolaby LTD has made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
 

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.conversion for further information.
 

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
 

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).



Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
 

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores or via our stockists. Some website promotions may not be available to customers in particular jurisdictions.
 

All company trade marks, brand, product names and logos mentioned on this website are used for identification purposes only and are registered trade marks of their respective owners who reserve all the rights of ownership. The use of, or mention of any brand name, trade mark, or product name on this website is no way intended to suggest that the company, brand or trade mark owner is in any way affiliated with or endorses this website.  
 

All images on the website are copyright of Jolaby Ltd and can not be re-produced or used without Jolaby Ltd permission. All models and their images are not to be used on any website without prior permission in writing from Jolaby Ltd. If they are used they will be financial costs incurred for sales generated using the images.
 

PURCHASE OF PRODUCTS
 
When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
 

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before completing your order.
 

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:


1. The product ordered being unavailable from stock

 

2. Our inability to obtain authorisation of payment

 

3. The identification of an error within the product information, including price or promotion

 

4.If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

 

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.


When receiving a refund on a returned item the refund will be given on the purchase less the delivery charge.
 

DELIVERY

Jolaby LTD is responsible for your goods until they are signed for at the delivery address. In the event your goods are delayed in the delivery process longer than 48 hours a full investigation will be carried out by Jolaby. Refunds and exchanges will not be processed until the full investigation has been carried out. On rare occasions goods may be held in transit refunds will not be processed until goods are located and returned to Jolaby LTD.

 
In the event a re-delivery is unsuccessful the goods will be returned to Jolaby and a repeat delivery charge will be required in order to re-despatch your order.
 

Should you request the despatch of goods via your own arranged delivery service. The responsibility of the goods is no longer Jolaby Ltd once goods are collected.
 

In the event goods are lost in transit or not delivered in the required time frame we will not offer any compensation.
 

International Customs and Imports

We ship all orders outside of the UK & Europe DDU (Delivery Duty Unpaid) and we do not collect VAT (Value added Tax.)

Customers outside of the UK will be liable for any customs/import duty, quotas, permits, products restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order. In the event these costs as detailed above are not paid and this results in the goods being returned to Jolaby LTD these costs will be deducted from any refunds to be processed.

We welcome international orders, please be advised we are unable to ship/deliver to an address which is different to the cardholders address.

If returning an item from a non EU country please ensure you clearly mark your package *RETURNS* or Jolaby LTD may be charged duty/tax into the UK. In the event that this should happen the cost of duty/tax paid by Jolaby LTD would be deducted from your refund. Jolaby LTD may also refuse to accept the item.

 

RETURNS & EXCHANGES

In the event of a refund you will be refunded the cost of your unwanted item(s) excluding outbound and inbound delivery costs.

If your goods are returned and you require an alternative size of the same garment we will happily deliver the good(s) to you with no additional delivery charge. In the event you require an exchange for alternative good(s) then a repeat delivery charge will be incurred.

Clothing must be returned with all swing tickets & security labels attached in an un-worn condition. Returns will not be accepted if there is signs of wear, washing, make-up, odour, deodorant, perfume or tanning products. Therefore please take care when trying items on.

Footwear must be returned in its original box with no marks to the soles.

We do not accept returns on earrings & swimwear for hygiene reasons.

Jolaby is not responsible for any items that are returned to us by mistake. Jolaby aims to accept all returns, in the unlikely event that an item(s) is returned to us in an unsuitable condition, the goods will be returned to you immediately.


AVAILABILITY

All products on this website are subject to availability. In the event a product is not available you will be contacted as soon as possible.

PRE-ORDERS

Jolaby reserves the right to cancel any pre-orders without prior notice. A maximum of 2 pre-order products can be purchased within a 30 day period. 
 
DELAYS

Occasionally delivery of your order may be delayed or postponed on the rare occasion this may happen we will make every effort to keep you as informed as possible and discuss revised delivery time-scales with you.


PRODUCT CARE

Jolaby strongly advises that all product care guidance is followed, returns will not be accepted for products that have been mistreated or product care guidance has not been followed.
 

FAULTY PRODUCTS

Please follow the returns process above for all faulty products. Please click here for the returns process.

If you believe your item to be faulty after purchase it has to be returned to Jolaby Ltd to establish the fault. On all Jolaby Ltd own brand products this may take up to 14 days to resolve. Guest brand products please allow up to 28 days.

Should we make a human error and an incorrect item is despatched all return costs will be reimbursed. We would not offer any compensation.  

COMPLAINTS

Jolaby LTD always aim to provide the highest level of customer service. If you feel we have not met that aim, please contact us. We will respond to your complaint as soon as possible but always within 5 working days. Your complaint will be dealt with as fairly and as quickly as possible. If the complaint can not be resolved immediately you will receive weekly updates on the progress.
 

MARKETING COMMUNICATIONS

By signing up to our newsletter you are accepting to receive email marketing communication from Jolaby LTD. Marketing communication will be carried out from time to time to notify customers on new stock and promotions. You can opt out at any time by accessing your account.
 

PRESS & PR

For all PR and Marketing enquiries please email: office@jolaby.co.uk or call Jolaby on +44 (0)845 652 22 91
 

LINKING TO THIS WEBSITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that you do not own. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

ENGLISH LAW

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.We reserve the right to change our terms & conditions from time to time

These terms and conditions do not affect your legal rights.

GENERAL

Jolaby Ltd reserve the right at their sole discretion to update, change or replace and any of our terms and conditions by posting updates and changes to our website. Please periodically read our terms and conditions for any changes or updates made. Your continued use of or access to our website or the service following the posting of any changes to these terms and conditions constitutes acceptance of these changes.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on this site. You agree that it is your responsibility to monitor changes to our site and to read our terms and conditions.

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the service or any related website is inaccurate at any time without prior notice. (Including after you have submitted your order)

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error free.

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